Work Experience:
Reservation Product sales Broker, May 2004 - Present
Disney Booking Middle, Grovetown, GA
Answered all inbound phone calls in a friendly and joyful way.
Provided visitors with the asked for details concerning city, resort and its services.
Obtained necessary details from visitors and joined it into PMS pc.
Processed all inbound group bookings acquired via in-house letters, real estate institution types and facsimiles.
Mailed verification and literary works demand and responded via send and management concept when asked for.
Reservation Product sales Broker, Goal 2002– Apr 2004
Walt Wally disney Recreational areas & Hotels, Grovetown, GA
Checked access to a vacation trip and reserved bookings for direct customers (primary) and travel specialists.
Provided quality client support and research and responded to all questions and issues related to organizational product and specifically client reservation.
Assisted customer and agent with problems that might happen on a reservation.
Worked with other divisions and manager in an effort to take care of the problem in a respectful and appropriate way.
Maintained routine sticking as allocated by Employees management.
Summary of Qualifications:
A large amount of encounter in a contact center and encounter working with clients via phone
Exemplary salesmanship with the capability to exceed objectives and goals
Excellent keyboarding abilities and a skills for multi tasking
Excellent capability to procedure in-person, telephone bank card transaction and cash payments
Strong written and spoken company skills
Ability to procedure coupon and various charge purchases and on the net, personal, company and traveler's check payment
Strong Knowledge of recommendations for guaranteeing bills are genuine
Exceptional capability to type 25 wpm
Skilled in working a 10-key machine
Great spoken and hearing interaction skills
Ability to cope with clients from various backgrounds
Education:
Bachelor's Degree in Business, School of California, California, PA
