Work Experience:
Customer Support Broker, May 2004 - Present
Great Ponds Airways, Madison, FL
Provided effective front-line customer service.
Worked straight with travelers.
Received and prioritized in-bound customer demands.
Responded to e-mails and faxes on a regular basis.
Ensured to utilize marketing recommendations on all phone calls and e-mails.
Maintained load factor of getting in touch with for all types of clients.
Analyzed open orders; joined purchase; and managed records and from reviews.
Customer Support Broker, Goal 2002– Apr 2004
Kohler Co., Madison, FL
Handled distribution related customer escalations.
Offered recommendations to take care of customer circumstances.
Ensure the order of method while managing clients.
Analyzed and transformed quotations for purchases.
Participated in process enhancement tasks.
Utilized electronic interaction device.
Summary of Qualifications:
Vast encounter in managing customer service responsibilities
Sound knowledge of providing at the end to end factor of contact
Remarkable skills in getting and handling phone calls from customers
Amazing ability to take care of complicated details promptly
Proficient in using Microsof company Perspective, Word, and Excel
Sound written and spoken interaction skills
Sound writing abilities (35 WPM)
Education:
Associate Degree in Public Interaction, Ellsworth Group College, Wi Drops, IA
