Work Experience:
Cruise Broker, May 2004 - Present
BTW Professionals, Madison, FL
Administered all factors of the cruise encounter like shopping, sales and support.
Facilitated to increase client support issues and handled all disciplinary circumstances.
Helped clients understand their passions and needs.
Provided journey options and recommendations to help clients purchase the perfect vacation.
Facilitated to answer incoming phone calls and addressed e-mails as well as incoming mail.
Supervised a team of Holiday agents and handled day to day circumstances.
Cruise Broker, Goal 2002– Apr 2004
Connexions Commitment Travel Solutions, Madison, FL
Administered all outgoing phone calls (predictive dialer) to clients who filled out a form to win a 100% free cruise.
Provided the details of the 100 % free cruise.
Managed to sell an prolonged vacation.
Assisted clients with planning of trip itineraries.
Assisted clients with charts, books, ticket images, traveler's assessments, and fascination passes.
Summary of Qualifications:
Remarkable encounter selling journey services
Remarkable geographical information, cruise traveling and vacationer places
Vast Understanding of household and worldwide destination
Proficient in SABRE, Galileo, CRM systems, MS Word, Succeed and Outlook
Ability to connect effectively with clients and cruise crew
Ability to journey for long times on an periodic basis
Excellent client support skills
Ability to close new reservations using strong demonstration and placement skill
Outstanding company and marketing skills
Sound spoken and written interaction skills
Education:
Associate Degree in Travel and Travel and leisure, Southside Va Community College, Alberta, VA
