Thomas Combs
2549 Charles Street
Ann Arbor, MI 48108
(123)-477-6931
T.combs@emailaddress.com
Job Objective: Looking for probability to enhance my abilities within this area and in a place as a Client Support Manager with your company.
Work Experience:
Customer Support Manager, Nov 2007 - Present
J. Morrissey & Co., Ann Arbor, MI
Verified all agreements that are ended and prepared the devices come back read write.
Coordinated with clients to get ready information on come back guidelines.
Recommended alternatives for the enhancement of the company and the overall procedure.
Ordered cancellations on client demand and ready the ultimate bill for the purchases.
Monitored the pick-up of the devices on time, followed up on clients who are late on the come back.
Managed and examined the information of various divisions.
Customer Support Manager, Dec 2001 – Oct 2007
OSI Techniques, Inc, Ann Arbor, MI
Performed various projects such as keeping the obtained agreements, invoicing of the items and offering estimates.
Prepared the accounts of the Support Division for various costs such as resort expenses, air journey and others as needed.
Coordinated with the clients for new agreements and restoration of the old ones.
Facilitated agreements by offering a quote to the client for the servicing agreements.
Verified all the assistance reviews to evaluation the addition of all areas.
Summary of Qualifications:
Vast encounter in providing new agreements customer assistance facility
Sound information of information access and solving problems on the same
Exceptional information of improving the performance centered feedback
Familiarity with JD Edwards, Baan, Oracle and ERP systems
Ability to set up and sustain excellent customer satisfaction
Ability to sustain information of the data
Ability to multi-task and focus on the performance accordingly to fulfill the deadlines
Good customer assistance skills
Education:
Bachelor's Level in Community Management, San Antonio Higher education, San Antonio, TX
