James Pickering
4302 Francis Mine
Chico, CA 95926
(333)-255-9426
J.pickering@emailaddress.com
Job Objective: CRM Manager with powerful desire to learn and grow looking for position with a company in which to use my skills to their maximum.
Summary of Qualifications:
Remarkable encounter with Management of Client Connection Management (CRM) business application
Sound information of the CRM program and CRM installations
Familiarity with Sales force automated solutions
Exceptional information of the revenue process
Ability to perform information administration - information reliability, washing information for imports
Ability to take care of order issues by analyzing information and history
Ability to sustain the biggest stage of confidentiality
Ability to prediction the issues of customers in change of systems
Work Experience:
CRM Manager, Nov 2007 - Present
Acme Bundle, Chico, CA
Maintained CRM techniques for all the customers such as the client support and revenue staff.
Specialized in fixing all specific matter and settled all specific and non specific issues of the CRM user.
Coordinated with the fund and the revenue staff to evaluate and planning the CRM accordingly.
Communicated with the key customers in respect to revenue and fund information for the CRM.
Customized the structure of the CRM and associated areas to integrate personalization on the area.
Performed precautionary servicing of the CRM program to ensure the little restoration time.
CRM Manager, Dec 2001 - Oct 2007
Quick Connect Accessories, Inc., Chico, CA
Provided support to the advertising and marketing group by guaranteeing the working of the CRM program.
Participated in various problems fixing procedure and file restoration, the various information changes to the CRM.
Performed problem fixing of the reviews to meet maximum stage of performance in the CRM.
Assisted customers in monitoring the information, interacting with the inner and exterior customers to accomplish the business.
Education:
Bachelor's Level in Information Technology, Wellesley College, Wellesley, MA
