Edward Markel
6670 Alessandro Blvd
Palmales, CA 93551
j.markel@emailaddress.com
Job
Objective: Seeking a Technological Support Broker position in a
constant organization where I can use my abilities to benefit the
organization.
Work Experience:
Technical Support Broker, May 2004 - Present
Tephrosia Inc., Palmdale, CA
Provided technical support to clients regarding equipment.
Communicated with customers
on the cellphone and via published letters to offer details and
assistance on product use, and settled software and components problems.
Operated pc on-line guidelines and addressed customer queries on function or replacement of faulty parts.
Completed, prepared and managed appropriate documentation and records.
Technical Support Broker, Goal 2002– Apr 2004
Speak Inc., Palmdale, CA
Provided clients with details and technical support for customer items and services through incoming telephone calls.
Assisted clients with the efficient use of application.
Worked with clients, help desk agents and technical associates to take care of details.
Participated in extensive paid training prior to actual customer contact.
Summary of Qualifications:
Strong
Windows 2003/2008 Server OS knowledge, Microsoft Back Office items and
clustering ideas, social media ideas and technologies
Strong problem fixing, customer support and published and spoken interaction skills
Ability to recommend and inform clients in a way they can understand
Possess tolerance to perform through details with non-technical customers
Ability to fix technical issue in the ever-changing world of technical support from start to finish
Ability to offer repair for clients who are having difficulty with the execution of the new system
Highly structured, details focused, and able to flourish in a fast moving, modifying environment
Ability to perform with minimum guidance, to multi-task, issue fix and to prioritize
Self-sufficient in fixing issue with little assistance
Outstanding capability to meet customer requirements on versatile schedules
Education:
Associate Degree in Computer Technological innovation, Northeast State Technological Community College, Blountville, TN
