Work Experience:
Inbound Contact Middle Broker, May 2004 - Present
UMB Financial Organization, Nedrow, NY
Facilitated to drive developments in overall support levels, transactional effectiveness & spending budget.
Tracked and calculated individual and team efficiency and quality outcomes.
Provided support and on-the-job training.
Analyzed, review and opinions data.
Reported results, translates outcomes and/or make suggestions.
Managed all supervisors' employees and supervised and evaluated efficiency.
Inbound Contact Middle Broker, Goal 2002– Apr 2004
Aertex Professional Solutions, Nedrow, NY
Managed call center employees to fulfill efficiency objectives.
Analyzed and confirmed agent information level.
Administered inbound phone calls only.
Assisted clients with enjoyment support program selection.
Understood that versatile program allows fashion clients' needs.
Ensured sticking to organization guidelines.
Summary of Qualifications:
Remarkable encounter working in a high quantity call center
Ability to assist clients with purchases and questions regarding items and services
Proficient with Microsof company Word, Succeed and Perspective, Internet
Thorough information of call center operations
Excellent social abilities and attention to detail
Ability to cross-sell the appropriate items and services to customers
Profound capability to perform in a powerful fast call center atmosphere
Strong interaction abilities both published and verbal
Education:
Associate Level in Computer Technology, Finest Group College, Kahului, HI
