Work Experience:
Help Table Broker, May 2004 - Present
Dynamics Research Organization, Kissimmee, FL
Handled several telephone calls at a time during hurry hour.
Maintained client understanding and sure to remain targeted.
Provided initial evaluation of category and concern of support demand.
Ensured to log all relevant information.
Ensured escalation of activities and support demands.
Provided assistance regarding contact quality.
Help Table Broker, Goal 2002– Apr 2004
Siemens IT Alternatives and Solutions, Inc., Kissimmee, FL
Performed ordered escalation to Help Table Management.
Maintained possession of services, guaranteeing appropriate access, upgrading, and closing of all passes and problems.
Ensured to conduct devices for diagnostics to determine characteristics of problems.
Provided tech assistance team to customers and workplace employees.
Maintained and fixed pc devices or suggest purchasing.
Facilitated to perform training to customers and workplace employees on the use pc related devices.
Summary of Qualifications:
Remarkable encounter in providing Help Table and technological support
Sound knowledge to evaluate the needs of the customer
Profound capability to repair and take care of technology issues
Proficient with PTA, Early Profits, Line Table, Sabre and Microsof company Office Suite
Ability to de-escalate phone callers and performance toward finding solutions
Excellent client assistance and interaction skills
Proven capability to follow guidelines and handle ambiguity
Education:
Associate Degree in Public Interaction, Offer State Group College, Gallatin, TN
