Work Experience:
Collection Broker, May 2004 - Present
Witney Bowes, Carson, CA
Analyzed the clients' economic predicament and offered the best transaction solutions.
Performed continually to meet performance requirements set by the department.
Performed collection phone calls on allocated records in their performance line, predictive dialing software system and incoming phone calls.
Participated in monthly management roundtables and reviews classes.
Ensured sticking to Fair Financial debt selections Methods Act and other conformity rules, and security policies.
Collection Broker, Goal 2002– Apr 2004
Redline Recovery Services, Carson, CA
Performed skip-tracing techniques to locate customers to gather debt.
Handled situations to get over booths and arguments.
Suggested money sources for debt transaction.
Contacted customers, discussed transaction preparations.
Updated client history with new details, and history.
Recognized FFS collection requirements set forth and honored to follow it.
Summary of Qualifications:
Remarkable encounter operating as an assortment agent within a economical institution
Skilled in avoiding failures, managing past due levels out and collecting past due accounts
In-depth knowledge of collection practices, rules and procedures
Excellent reputation in providing collections
Proven capability to upgrade the client history with new information
Strong systematic and problem-solving skills
Great capability to evolve to versatile operating environment
Education:
Associate Degree in Bookkeeping, Al Southern Community College, Monroeville, AL
