Work Experience:
Chat Broker, May 2004 - Present
Bank of The United States Corp., Kissimmee, FL
Gained information to make use of several resources to stay existing on item functions and technological innovation changes.
Performed perfectly in a quick and efficient centered call-center atmosphere where conversations were supervised, analyzed and evaluated.
Provided consultative alternatives to clients in accordance with the needs following the Online Shop client.
Summary of Qualifications:
Profound information of all communicating modes
Excellent information of concepts and procedures of providing the best customer and personal service
Ability to sustain a beneficial mind-set in high-stress and fast-paced performance environment
Adaptive and versatile to modifying technological innovation, procedure and environments
Ability to perform and make choices with little supervision
Strong social and interaction skills
Well structured and aware of detail
Education:
Associate Level in Business, Westchester Group Higher education, Valhalla, NY
