Work Experience:
Call Center Agent, May 2004 - Present
Morales Group, Lansing, KS
Interacted with and answered and processed customer inquiries.
Facilitated to make outbound calls.
Resolved any customer complaints or concerns.
Managed to handle irate customers in a professional manner.
Computed data accurately.
Ensured to make changes to track orders.
Call Center Agent, March 2002– April 2004
TCF Financial Corporation, Lansing, KS
Administered daily workload and follow-up.
Adhered to time frames and deliverables.
Liaised between the community and the company.
Summary of Qualifications:
Remarkable customer service and sales experience in fast paced Call Center
Skilled in making recommendations for products and services to meet customer needs
Operational knowledge of case management tools
Superior customer service skills
Sound listening and communication skills both orally and written
Excellent analytical and problem solving skills
Proven ability collaborating with diverse departments in high pressure situations
Profound ability to demonstrate keystrokes with 30 wpm typing
Education:
Associate Degree in Public Relations, Catawba Valley Community College, Hickory, NC
