Work Experience:
Airline Ticketing Broker, May 2004 - Present
Southport USA, Inc., Bristol, TN
Maintained a close link with customers on problems with regards to bookings.
Managed data source and back-office as required.
Ensured all problems with regards to ticket complied with best practice.
Effectively provided towards technique improvements.
Monitored and conveyed airline routine changes and journey cancellations.
Checked all exhibits against information reserved.
Airline Ticketing Broker, Goal 2002– Apr 2004
Kelly Services, Bristol, TN
Worked well to achieve objectives and assured that all lines and up-dates were consistently examined.
Utilized all recommended Air travel connections.
Assigned air travels to the vacation program and assured that proportion was used.
Handled inner and exterior phone calls, providing the biggest level of client support.
Issued air travels for bookings in line with agreements.
Summary of Qualifications:
Profound information of IATA regulations
Operational information of CRS System Amadeus and CRS
Sound information of Amadeus, Abacus, Galileo, World period and Saber
Solid capability to deal with bookings by giving air travel and ticketing
Proven capability to perform to deadlines
Excellent interaction skills
Ability to perform under traumatic circumstances and limited time constrain
Cable of working in evenings, saturdays and sundays, vacations and different plans and perform both inside and outside in all types of weather conditions
Typing speed of 30 Words Per Minute
Education:
Associate Degree in Travel and Travel and leisure, Holyoke Group College, Holyoke, MA
