Donald Coleman
4749 Hudson Street
Rochelle Recreation area, NJ 7662
(222)-896-4375
D.coleman@emailaddress.com
Job Objective: Profession oriented dialing software manager looking for a position with a reliable company in which my coaching can help enhance the growth of the company.
Summary of Qualifications:
Remarkable encounter with a dialer product in a client contact middle environment
Sound information of the incoming and confident telesales and finance raisers programs
Operational information of confirming resources and information extraction
Ability to evaluate the various answering services company metrics
Ability to create and get ready dialer research and recommendations
Work Experience:
Dialer Manager, Nov 2007 - Present
CMI Team, Rochelle Recreation area, NJ
Prepared plans for the various associates in the division to make sure performance.
Resolved issues with the support of the various divisions.
Prepared coaching routine and integrated various activities in the employees store.
Coordinated with the Contact Center Control group to integrate the associates and team.
Provided frequent information to the Contact Center controls to enhance their efficiency.
Analyzed the decision circulation to make the necessary recommendations to enhance call managing.
Dialer Manager, Dec 2001 - Oct 2007
Aurora Bank FSB, Rochelle Recreation area, NJ
Monitored the decision techniques to increase the rates with the help of the available sources.
Administered working of the confident dialer in conformity with the state and the government rules.
Maintained information about everyday dialer obtains to make sure that the performance of the confident contacting is not impacted.
Maintained the information and included the new ones to the systems as and when needed.
Conducted the frequent audits to make sure that all the beings offered are in line with the retail guidelines.
Prepared reviews on consistent foundation on calling to be presented to the management.
Analyzed various contracting techniques and then settled any problems and recommendations.
Education:
High University Degree, Marsh Area Great University, Arimo, ID
