3206 Chestnut Hill Ave
Dalton, FL 32738
t.garrett@emailaddress.com
Job Objective: Seeking a position as Virtual Customer Service agent where I can utilize my knowledge and experience in a reputed organization.
Work Experience:
Virtual Customer Service Agent, May 2004 - Present
ACD Direct, Deltona, FL
Contacted customers concerning scheduled service call.
Managed dispatches duties as a substitute.
Determined service outages and maintained customer information.
Acquired and maintained up-to-date client product knowledge.
Provided information to various clients on services and enhancements.
Assigned to receive, transmit, route, and relay service call information to transmit directly to the service technician.
Virtual Customer Service Agent, March 2002– April 2004
Volt Information Sciences, Deltona, FL
Used computer terminal to access customer information and conveyed the necessary information to customers.
Answered customer questions and provided accurate billing information.
Communicate effectively on the radio and over the telephone with customers and co-workers.
Promptly resolved customer problems and complaints.
Summary of Qualifications:
Remarkable experience in providing excellent customer service
Expert in recording customer information and inquiries
Skilled in processing all aspects of Personal Lines business
Proficient with MS Office software (Outlook, Word, Excel)
Strong diplomacy and teamwork skills
Excellent oral communication and problem solving skills
Ability to work independently and resolve site issues
Remarkable ability to listen and respond effectively to repetitive questions
Education:
Associate Degree in Customer Service Support, Highland Community College, Highland, KS
