Work Experience:
Hotel Bookings Broker, May 2004 - Present
The Charles Resort, Lansing, KS
Responded to phone queries and reservation demands by describing service and product options.
Received and collected needed details from the customer.
Provided appropriate and precise hotel details by obtaining data.
Succeeded in catching client's attention to advertise the place and its solutions.
Negotiated rates and offers rooms increasing earnings.
Computed and documented all unique room demands and notified front side table employees with unique demands to ensure division follow-through and guest's satisfaction.
Hotel Bookings Broker, Goal 2002– Apr 2004
The Garden City Resort, Lansing, KS
Campaigned to keep up-to-date on all local and hotel functions and solutions.
Provided support and details to all phone queries.
Assisted with front side table worker responsibilities as required.
Computed trip reservations from the sales division utilizing hotel facility.
Provided support to other hotel employees.
Maintained enjoyable and respectful professional behavior all time.
Summary of Qualifications:
Remarkable encounter at the front side office and reservations
Sound knowledge of general hotel methods, payments and bank card procedures
Proficient with Perspective, Succeed excel spreadsheets, Word records and multi-line phone systems
Familiarity with Calypso reservation program and Amadeus CRS system
Ability to maintain reservation system
Proven capability to connect locally and to adhere to written and spoken instruction
Ability to be uncomplaining when handling more than one call at a time
Friendly, passionate and capability to perform under pressure
Education:
Associate Degree in Public Interaction, Heaven Area Community College, Arizona, AZ
